Monitoring Extension Activity - Altigen AltiView Manual

4. Optionally, you can leave an introductory message. Select the Record
Introduction Message check box and follow the steps below.
5. Click OK to complete the forwarding.
To record an introductory message:
1. If you selected the Record Introductory Message check box, when
you click OK to complete the forward, pick up the phone hand set and
you'll hear a prompt to record the message.
2. Record the message and press the pound key (#). A confirmation
appears on screen.
3. Click OK to confirm and complete the action.
Working with Voice Mail Groups (Distribution Lists)
You can set up voice mail (VM) groups to forward messages to multiple
recipients at the same time. You can set up to 100 personal voice mail
groups, each with 64 members. Group members can be any extension or
another voice mail group.
Note: Voice Mail Groups are also known as Distribution Lists in other
AltiWare interfaces.
There are two types of voice mail groups you can use:
• System-based groups are set up in the AltiWare/AltiContact Manager
Administrator. You can use but not edit these lists in AltiAgent.
• Personal groups are set up and modified in your AltiGen Voice Mail
System.

Monitoring Extension Activity

If your system administrator has configured your extension for monitoring,
you can monitor the activity on the other extensions or view call history.
If you're a manager, for example, you might monitor to determine whether
you need more resources in a busy environment. Or you might use
monitoring capability to cover calls for a co-worker, since you can click the
ringing phone icon in the monitor list and take the co-worker's call.
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