Hapter; Cdr And Workgroup Cdr Search - Typical Searches - Altigen Call Detail Reporting Manual

CDR and Workgroup CDR Search
— Typical Searches
This section contains examples of how to run various CDR and Workgroup
CDR searches that are typically used by call centers. Identify the type of
search you would like to perform, go to the CDR Search main window,
define the search date, set the fields and settings as directed, then click the
Search button to run the search.
Note:
Connected Calls include Connected Calls, Transferred Calls and
Conference Calls.
All includes Auto Attendant, Ring No Answer, Queue, Voice Mail
(no VM recorded or VM recorded), Connect, Logon, Logoff, All
Trunks Busy, No session, VM Access, Forward, Transfer, VM
Notify, WG Abandoned, Park, System Park, Conference, Call
Monitor, Transfer Cancel, Call Redirect, Call Pick Up, Dial Cancel.
Unanswered Calls include calls abandoned while in these states:
AA, Forward, RNA, Queue, Voicemail, WG abandoned, Call
Redirect, No More Session, Pick Up By and Dial Cancel.
To run a search on:
All outgoing trunk calls, system-
wide
All incoming trunk calls,
system-wide
Example CDR Searches
Use these fields and settings:
Set Type to Connected Calls
Set Caller to All
Set Callee to Trunk
Set Type to Connected Calls
Set Caller to Trunk
Set Callee to Extension, enter
particular extension, select Exact
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