Altigen Call Detail Reporting Manual page 47

Example Workgroup CDR Searches
To run a search on:
All calls to workgroup
All calls to workgroup via
specific DNIS
All trunks busy for workgroup
trunks (for outbound calls)
All Unanswered Calls by Agent
38 CDR Manual
Use these fields and settings:
Set Type to All Calls
Enter Workgroup Number, select Both
Set Sort By to N/A or Date/Time
Set Type to All Calls
Enter Workgroup Number, select Both
Enter DNIS digits, select Exact
Set Sort By to Workgroup
Set Type to All Trunks Busy
Enter Workgroup Number, select
Outbound
Set Sort By to N/A
Set Type to Unanswered
Enter Workgroup Number, select Both
Set Sort By to Agent