Altigen Call Detail Reporting Manual page 55

Search Results
Record Window for "Advanced Call Info"
Shown in "Call Details" on page 16
Note:
Advanced Call Info is available only for trunk calls.
Workgroup Number
Outgoing Workgroup
Auto Attendant Name
Attendant Duration
Ring Duration
Queue Duration
VM Duration
VM Record Duration
Hold Duration
46 CDR Manual
Workgroup number for an
incoming call
Workgroup number for an
outgoing call, as set in AltiAdmin
or by agent at logon
Auto Attendant Item Name, as set
in AltiAdmin
Duration in seconds call was
connected to the AA
Duration in seconds that incoming
call was ringing
Duration in seconds that incoming
call was in queue
Duration in seconds after a call
goes into voicemail box; includes
greeting, false attempts at
messages, and review of message,
but does not include VM Record
Duration
Duration in seconds of recording
time for a VM message that was
completed
Duration in seconds while call was
on hold