Altigen Call Detail Reporting Manual page 82

N
NodeID - The AltiServ system number (from 0–128) that was assigned to a given
AltiServ system in AltiAdmin. The number is used to separate CDR records from
different AltiServ systems when the records are collected jointly at one site using
one database server for consolidated reporting.
O
Outbound - Calls placed by users of the phone system to the outside world over
public or private trunk circuits within the AltiServ system including analog, digital,
and IP types.
Outbound Workgroup - Outgoing calls placed by a workgroup agent who is
assigned and logged in to an Outgoing Workgroup.
OutCall Routing - Calls dialed on the AltiServ phone system can be processed by
the system using routing tables. The routing tables and their configuration options
are referred generically as outcall routing. Outcall routing permits companies to
restrict the types of outbound calls, change their dialing pattern, determine the type
of trunk to be used, and determine the type of carrier to be used.
Overflow Calls - Calls that cannot be handled by a primary service and spill over
to an alternative service. In the case of AltiServ/AltiWare, this applies to outgoing
calls finding all trunks busy for a given route table.
P
PAD - A Physical ADdress generalized to represent the physical slot on the
processor chassis where an interface board is located, and the channel assigned on
that interface board represents an extension or trunk port.
Party1 - Party1, found in the database schema, represents the first extension
originating an outbound call or answering a incoming call from a trunk. In a call
center, Party1 is typically the first agent to answer the caller.
Party2 Party2, found in the database schema, represents the second extension
answering an incoming call as the result of receiving the call via a call transfer or
call pick-up. In a call center, Party2 is typically the second agent (often a
supervisor) who answered the call.
Note:
Party2 accumulates the call handling time for any additional
successive call transfers or call processing. Therefore, the times
shown for Party2 can represent more than one additional extension
to have handled an incoming call. The "MoreThan2WG" CDR
field will indicate if the Party2 field represents multiple extensions
handling the call after the first Party1 agent.
Records and Data Schema
CDR Manual 73