Altigen Call Detail Reporting Manual page 71

Search Results
Table 2: RTM Data Format
Database Definition
Element
PeakQLength Maximum queue
length since
midnight
PeakWaitTimeI Maximum
nQ queued time
since midnight
QLength Number of calls
routed into the
queue; if a call is
recycled into the
queue after
RNA, the count
is increased
DurationInQ Time calls
waited in queue
during searched
time interval
before being
abandoned or
answered
NumInCall Calls answered
by an agent; if a
call is forwarded
to and answered
by multiple
agents, the count
is increased
InCallDuration Duration of
incoming calls
(NumInCall),
starting from the
time an agent
answers a call
until the call is
disconnected or
transferred out of
the WG
62 CDR Manual
Type Specification/
* CDR Client
Field
short
ULONG
short * Calls in Queue
ULONG *It is not an
accumulated
value, it is
recorded at a
specific point in
time.
short * Calls
Answered
ULONG * Calls
Answered
Duration