Altigen Call Detail Reporting Manual page 59

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Agent Statistics per Workgroup Window
Shown in "Statistics (WG Statistics)" on page 18
Field
ID
Date
Time
Calls Answered
Calls Answered
Duration
Outgoing Calls
Outgoing Calls
Duration
Wrapup
Wrapup Duration
Voice Mail
Voice Mail Duration
50 CDR Manual
Definition
Upper half of window
Number assigned by AltiWare to this record
Date of call
Time interval for these call statistics
Count of calls that were answered by an agent; if
a single call is routed to several agents, the
counter is increased
Sum of duration of Calls Answered, where
duration lasts from the time an agent answers the
call until the time the call is disconnected or
transferred to VM, to another agent, or out of the
WG
Count of outgoing calls
Sum of duration of Outgoing Calls, where
duration lasts from the time the call enters
"Connected" state until the time the call is
disconnected
Same as setting for "Allow Wrapup Time" from
AltiAdmin
Same as setting for "Allow Wrapup Time" from
AltiAdmin
Count of agent's voice mail messages
Sum of duration of agent's VM messages