Altigen Call Detail Reporting Manual page 75

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Table 2: RTM Data Format
Database Definition
Element
NumInCall Calls answered;
if a call is
rerouted to and
answered by the
same agent, the
count is
incremented
InCallDuration Duration of
incoming calls
(NumInCall),
starting from the
time the agent
answers a call
until the call is
disconnected or
transferred out of
the WG
NumOutCall All outgoing
trunk and
station-to-station
calls that entered
"Connected"
state
OutCallDuratio Duration of
n outgoing calls
(NumOutCall);
from the time the
call enters
"Connected"
state until
disconnect
66 CDR Manual
Type Specification/
* CDR Client
Field
short * Calls
Answered
ULONG * Calls
Answered
Duration
short * Outgoing
Calls
ULONG * Outgoing
Calls Duration