Altigen Call Detail Reporting Manual page 72

Table 2: RTM Data Format
Database Definition
Element
NumOutCall All outgoing
trunk and
station-to-station
calls that entered
"Connected"
state
OutCallDuratio Duration of
n outgoing calls
(NumOutCall);
from the time the
call enters
"Connected"
state until
disconnect
NumCallToVM Count of
voicemail
messages (calls
transferred to
VM from queue
by caller
pressing #, and
calls
automatically
transferred to
WG VM after
RNA for every
agent)
NumCallAband Count of calls
oneDuringRing abandoned while
ringing an agent
NumCallAband Count of calls
onedInQ abandoned while
waiting in queue
Records and Data Schema
Type Specification/
* CDR Client
Field
short * Outgoing
Calls
ULONG * Outgoing
Calls Duration
short * Calls
Transferred to
Voice Mail
short A
* Calls
Abandoned
During Ring
short B
* Calls
Abandoned in
Queue
CDR Manual 63