Altigen Call Detail Reporting Manual page 78

Table 2: RTM Data Format
Database Definition
Element
NumOutCall All outgoing
trunk and
station-to-station
calls that entered
"Connected"
state
OutCallDuratio Duration of
n outgoing calls
(NumOutCall);
from the time the
call enters
"Connected"
state until
disconnect
NumWrapUp Number of times
agent entered
Wrapup, where
Wrapup lasts
from agent-set
"Not Ready" to
"Ready" status
WrapUpDurati The amount of
on time for Wrapup,
where Wrapup
lasts from agent-
set "Not Ready"
to "Ready" status
NumCallToVM Count of
voicemail
messages
VMDuration Total duration of
voicemail
messages
Records and Data Schema
Type Specification/
* CDR Client
Field
short * Outgoing
Calls
ULONG * Outgoing
Calls Duration
short * Wrapup
ULONG * Wrapup
Duration
short * Voice Mail
ULONG * Voice Mail
Duration
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