Altigen Call Detail Reporting Manual page 60

Agent Statistics per Workgroup Window
Shown in "Statistics (WG Statistics)" on page 18
Field
Login Time
Logout Time
Logout Reason
Lower half of window (Totals, Averages, and Percentages)
Total Calls
Total Outgoing Calls
Total Calls Answered
Calls Transferred to
Voice Mail
Total Wrapup
Total Talk Time
Total Wrapup Time
Records and Data Schema
Definition
Time agent logged in to WG
Time agent logged out of WG
Logout Reason
Total of all calls, including Answered, Outgoing
and Transferred to VM
Total of Outgoing Calls
Total of Calls Answered
Count of calls transferred to VM (by caller
pressing # or by being automatically transferred
to VM after RNA for every agent), where caller
leaves a message
Total of Wrapup
Total duration of Calls Answered and Outgoing
Calls. For Calls Answered, duration lasts from
the time an agent answers the call until the time
the call is disconnected or transferred to VM, to
another agent, or out of the WG; for Outgoing
Calls, duration lasts from the time a call enters
"Connected" state until it is disconnected
Total of Wrapup Duration
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