Altigen Call Detail Reporting Manual page 77

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Table 2: RTM Data Format
Database Definition
Element
Time Time interval
AgentNum Agent extension
number
WGNum Workgroup
number
Login Log state
LogTimeStamp Login/logout
time stamp
ReasonCode Logout reason
code
NumInCall Calls answered;
if a call is
rerouted to and
answered by the
same agent, the
count is
incremented
InCallDuration Duration of
incoming calls
(NumInCall),
starting from the
time the agent
answers a call
until the call is
disconnected or
transferred out of
the WG
68 CDR Manual
Type Specification/
* CDR Client
Field
short hh:mm
* Period
UCHAR (8)
UCHAR (8)
UBYTE 0=Logout
1=Login
ULONG
UBYTE
short * Calls
Answered
ULONG * Calls
Answered
Duration