Altigen Call Detail Reporting Manual page 73

Search Results
Table 2: RTM Data Format
Database Definition
Element
NumCallAband Total abandoned
oneBeforeAnsw calls (during
er VM, queue, and
RNA)
NumQueueOve Calls routed to
rflow the WG but not
queued due to
AltiAdmin
settings that
specify
acceptable queue
length and/or
wait time
BeforeAnswerD Time calls
uration waited in queue
before being
answered
DurationInQOf Total wait time
CallAband of all calls
abandoned in
queue
(NumCallAband
onedInQ)
64 CDR Manual
Type Specification/
* CDR Client
Field
short C
C–A–B=
* Calls
Abandoned
during VM
short * Queue
Overflow
ULONG * Wait Time for
Answered Calls
ULONG * Wait Time for
Abandoned
Calls