Altigen Call Detail Reporting Manual page 46

CDR and Workgroup CDR Search — Typical Searches
Example CDR Searches
To run a search on:
All internal calls to/from a
particular extension
All trunks busy
Example Workgroup CDR Searches
To run a search on:
All incoming workgroup calls
per agent
All incoming workgroup calls
per workgroup
All unanswered calls by
workgroup
All workgroup voicemail
messages by workgroup
Use these fields and settings:
Set Type to Connected Calls
Set Caller to Extension, enter
particular extension, select Exact
Set Callee to Extension, enter
particular extension, select Exact
Set Type to All Trunks Busy
Set Caller to All
Set Callee to All
Use these fields and settings:
Set Type to Connected Calls
Enter Workgroup Number, select
Inbound
Set Sort By to Agent
Set Type to Connected Calls
Enter Workgroup Number, select
Inbound
Set Sort By to N/A
Set Type to Unanswered Calls
Enter Workgroup Number, select Both
Set Sort By to N/A or Date/Time
Set Type to Messages
Enter Workgroup Number, select Both
Set Sort By to Workgroup
CDR Manual 37