Altigen Call Detail Reporting Manual page 85

Search Results
Spillover - Overflow from one route table to the next.
T
T1 - T1 is a digital facility from the phone system (customer premise) to the central
office, or from one CPE site to another between AltiServ systems (T1 tie trunks).
Voice is encoded as zeros and ones on a channel (i.e., conceptual trunk) using
industry standard encoding.
Talk Duration - The amount of time, totaled or averaged, that an extension services
an incoming or outgoing call. Average talk durations are useful in call centers to
measure how well an agent handles callers.
Tenant OutCalls - AltiWare provides some, not all, of the features businesses find
useful in shared tenant environments.
One supported area is tracking who placed an outbound call by business name or
dialing plan. This name is called the tenant name, is configured in AltiWare under
each extension, and is placed in the CDR record each time that particular extension
places an outbound call. The field is multi-purpose, so it can also be used by
businesses wanting to track calls by department for bill-back purposes. Mixed use
is not supported, for example, tenant and department.
Threshold - The maximum amount of time a company wants an incoming caller to
wait before they are serviced by an extension (i.e., an agent). This is related to
service level, and is expressed as "we want calls be serviced 90% of the time
(service level) in less than 20 seconds (threshold)."
Transferred Calls - Calls transferred to an extension, another workgroup,
AutoAttendant, voice messaging, or an outgoing trunk.
Trunk - The conceptual term for a voice connection to the outside world, such as
the central office or another site. When analog circuits are involved, the physical
wire pair is called a trunk.
When digital circuits are involved, the trunk is a logical, dedicated channel on the
digital connection.
When IP trunks are mentioned, it means a data packet with a specific destination IP
address, being sent out on a LAN or WAN network.
Trunk PAD Number - The board and channel numbers respectively: "0102."
Trunk Remote Number -
• The target phone number of an outgoing call, or
• The CALLID/ANI for an incoming call, or
• The IP address of the target far-end system for either incoming or outgoing IP
calls.
Note:
The use of "trunk" is a misnomer.
76 CDR Manual