Altigen Call Detail Reporting Manual page 74

Table 2: RTM Data Format
Database Definition
Element
ServiceLevel Service Level
Agent Data
NodeID Server ID
(System ID)
assigned to an
AltiServ system
in AltiAdmin
Date Day information
Time Time interval
AgentNum Agent extension
number
Records and Data Schema
Type Specification/
* CDR Client
Field
number of calls
in queue - X / #
of calls in queue
X = number of
calls in queue
exceeding
threshold
*ServiceLevel is
not an
accumulated
value, it is
recorded at a
specific point in
time.
ULONG value: 1–100
ULONG mm/dd/yy
* Time
short hh:mm
* Period
UCHAR (8)
CDR Manual 65