Altigen Call Detail Reporting Manual page 51

Search Results
Record Window for "Call Info"
Shown in "Call Details" on page 16
Workgroup Workgroup number for an incoming call
Number
Outgoing Workgroup number for an outgoing call, as set in
Workgroup AltiAdmin or by agent at logon
DNIS DNIS number for incoming call
Tenant Tenant name for trunk, as set in AltiAdmin
Account Code Account code
Attendant Duration in seconds call was connected to the Auto
Duration Attendant
Ring Duration Duration in seconds that incoming call was ringing
*This field corresponds to WaitDuration in CDR call
format results.
Queue Duration Duration in seconds that incoming call was in queue
VM Duration Duration in seconds after a call goes into voicemail box;
includes greeting, false attempts at messages, and
review of message, but does not include VM Record
Duration
VM Record Duration in seconds of recording time for a VM message
Duration that was completed; in AltiView, this corresponds to
Length field of a voicemail.
Hold Duration Duration in seconds while call was on hold
Talk Duration Duration in seconds from the time the call is answered
by a person until it is disconnected (EndTime minus
time when call was answered by human minus
HoldDuration; see Table 1, "CDR Call Format," on
page 56 for details)
42 CDR Manual