Troubleshooting Job Integrity Problems; Troubleshooting Pdl Problems; Isolating Hp Pcl File Problems - Xerox DocuPrint 100 Operator's Manual

Troubleshooting

Troubleshooting job integrity problems

Troubleshooting PDL problems

5-10
A job integrity problem means that the output from the printer is
not as expected; for example, missing pages, missing data,
incorrect page orientation, incorrectly ordered sets, or job
attribute inconsistencies.
• Problem: The job does not print as expected:
1. Check the job properties to determine if the job was
programmed correctly.
2. Check for any queue override attributes.
3. If the job is a PCL or a PostScript job, check the file for job
ticket information.
4. Resubmit the job from the client.
5. If possible, submit he draft printer, recreate the job.
• Problem: Jobs are printing in reverse order.
– Verify that your PDL file was created without reverse
order instructions.
– Verify that the application was not set up to print in
reverse order.
The problem isolation for PDL problems procedure provides
questions that the system administrator may ask the job
submitters when they are encountering problems with printing
PDL files. The answers to these questions will assist in isolating
the problem.

Isolating HP PCL file problems

Ask the following questions when there are problems with HP
PCL files:
• What printer driver was used to create the file?
• What application was used to create the file?
• Do all applications create this file format?
• Have you tried selecting a different driver to create this type
of file? If so, did it print without problems?
• Has the file been printed previously on a different printer? If
so, what printer was selected?
Operator Guide