Example 1
Example 2
Operator Guide
UI recovery messages
After a crash, the Printer Faults window displays a short
recovery-related message. Double clicking on the message
opens the Printer Fault Clearance window, which displays a
detailed message including clearance instruction for that
selected fault. You have the option to close the window without
taking any action or to perform the appropriate clearance action
after which the window closes and the fault is removed from the
list.
The system attempts to reestablish the correct state of the
system at the time of the crash to assure no loss of formatted
data. After the successfully recovered report has completed
printing, the accounting log shows the recovered report has
completed successfully and the total pages is the maximum
number of pages in the report (even if the job ended early).
The following four examples illustrate the short and long
messages associated with a crash.
Recovery message examples
Short message:
Online Gateway could not recover the current
job due to data loss.
Long message:
The Online Gateway was unable to recover the
current job due to data loss.
Job <job ID> ended prematurely.
Select Reset to clear fault.
This message displays when the online gateway cannot
completely recover after a crash recovery and ends the job. The
job status shows that the job completed successfully. If the job
specifies an accounting page, the page is generated. The
accounting log displays the Job Completed status.
Short Message:
Online Gateway could not recover the current
job due to an internal error.
Long Message:
The Online Gateway was unable to recover the
current job due to an internal error.
Job <job ID> aborted.
Troubleshooting
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