Troubleshooting Client Problems; Solving Microsoft Windows Problems - Xerox DocuPrint 100 Operator's Manual

Troubleshooting

Troubleshooting client problems

5-2
• Job integrity: Job Integrity means the output from the printer
is not as expected, such as having missing pages, missing
data, incorrect page orientation, incorrectly ordered sets, or
job attribute inconsistencies.
• PDL problem isolation: The PDL problem isolation
procedure provides questions that a System Administrator
may ask the job submitters when they are experiencing
problems with printing.
• Process problems: A process was followed incorrectly or
unintentionally.
• Productivity and performance: Productivity/performance
problems means the job takes an excessive amount of time
to complete.
• Save problems: A job is submitted from a client with [Save]
designated, but the job is not saved.
Client problems are handled differently, depending on the client
platform used.
After determining the type of problem, follow the appropriate
procedure. If the problem still exists after completing the
procedure, contact the customer support center for assistance.

Solving MicroSoft Windows problems

Problem: A job that is submitted from a Windows client is not
received by the printer queue.
If the Xerox Document Submission client application does not
run properly or the job cannot be submitted to a queue, perform
the following:
1. Ask the user to exit the Xerox Document Submission and
Windows applications.
2. Verify that the user is logged on to the appropriate file server.
3. Restart the Xerox Document Submission software at the
client workstation.
Operator Guide