Technical Support Service; Dell Enterprise Training And Certification; Problems With Your Order; Product Information - Dell PowerConnect 3324 User Manual

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your
questions about Dell hardware. Our technical support staff use computer-based diagnostics
to provide fast, accurate answers.
To contact Dell's technical support service, see "Before You Call" and then see the contact
information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see www.dell.com/training for more
information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect
billing, contact Dell for customer assistance. Have your invoice or packing slip available
when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like
to place an order, visit the Dell website at www.dell.com. For the telephone number to call
to speak to a sales specialist, see the contact information for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:
Call Dell to obtain a Return Material Authorization Number, and write it clearly and
1
prominently on the outside of the box.
For the telephone number to call, see the contact information for your region.
Include a copy of the invoice and a letter describing the reason for the return.
2
Include a copy of any diagnostic information indicating the tests you have run and any
3
error messages reported by the system diagnostics.
Include any accessories that belong with the item(s) being returned (such as power
4
cables, media such as CDs and diskettes, and guides) if the return is for credit.
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