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Problems with the WAN Interface
PROBLEM
I cannot get a WAN
IP address from the
ISP.
Problems with Internet Access
PROBLEM
I cannot access
Make sure the Prestige is turned on and connected to the network.
the Internet.
If the DSL LED is off, refer to Chart A-3 Troubleshooting the DSL LED.
Verify your WAN settings. Refer to the WAN Setup chapter (web configurator) or the
Internet Access chapter (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See the Menu 1
General Setup chapter for details.
For wireless stations, check that both the Prestige and wireless station(s) are using the
same ESSID, channel and WEP keys (if WEP encryption is activated).
Internet
Check the schedule rules. Refer to the Call Scheduling chapter (SMT).
connection
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the
disconnects.
WAN chapter (web configurator) or the Remote Node Configuration chapter (SMT).
Contact your ISP.
Troubleshooting
Chart A-5 Troubleshooting the WAN Interface
The ISP provides the WAN IP address after authenticating you. Authentication may
be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPoA encapsulation only. Make
sure that you have entered the correct Service Type, User Name and Password (be
sure to use the correct casing). Refer to the WAN Setup chapter (web configurator) or
the Internet Access chapter (SMT).
Chart A-6 Troubleshooting Internet Access
Prestige 653HWI Series User's Guide
CORRECTIVE ACTION
CORRECTIVE ACTION
A-3
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