Problems With Internet Access; Problems With The Password; Table 124 Troubleshooting Internet Access; Table 125 Troubleshooting The Password - ZyXEL Communications Prestige 660H Series User Manual

41.6 Problems with Internet Access

Table 124 Troubleshooting Internet Access

PROBLEM
I cannot access
the Internet.
Internet
connection
disconnects.

41.7 Problems with the Password

Table 125 Troubleshooting the Password

PROBLEM
I cannot
access the
Prestige.
Chapter 41 Troubleshooting
CORRECTIVE ACTION
Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or
the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See
on page 226 for details.
For wireless stations, check that both the Prestige and wireless station(s) are using
the same ESSID, channel, WEP keys (if WEP encryption is activated) and
authentication method.
Check the schedule rules. Refer to
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to
the Chapter 8 on page 104
(SMT).
Contact your ISP.
CORRECTIVE ACTION
The username is "admin". The default password is "1234". The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to
48). This restores all of the factory defaults including the password.
Prestige 660H/HW Series User's Guide
Section 41.3 on page 359.
Chapter 39 on page 350
chapter (web configurator) or
Section 2.1.2 on page 49
Chapter 21
(SMT).
Chapter 26 on page 248
in Chapter 2 on page
360