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Prestige 2302R Series User's Guide
31.3 Problems with the WAN Interface
Table 101 Troubleshooting the WAN Interface
PROBLEM
The Prestige cannot
get a WAN IP
address from the
ISP.
31.4 Problems with Internet Access
Table 102 Troubleshooting Internet Access
PROBLEM
I cannot access
the Internet.
Internet
connection
disconnects.
31.5 Problems with the Password
Table 103 Troubleshooting the Password
PROBLEM
I cannot access the
Prestige.
270
CORRECTIVE ACTION
The ISP provides the WAN IP address after authentication. Authentication may
be through the user name and password, the MAC address or the host name.
Use the following corrective actions to make sure the ISP can authenticate your
connection.
You need a user name and password if you're using PPPoE or PPTP
encapsulation. Make sure that you have entered the correct Service Type, User
Name and Password (the user name and password are case sensitive). Refer
to
Section 5.4 on page
If your ISP requires MAC address authentication, you can clone the MAC
address from your computer on the LAN as the Prestige's WAN MAC address.
Refer to
Section 5.8 on page
If your ISP requires host name authentication, configure your computer's name
as the Prestige's system name. Refer to
CORRECTIVE ACTION
Make sure the Prestige is turned on and connected to the network.
Verify your Ethernet settings (see
Make sure you entered the correct user name and password.
Contact your ISP.
CORRECTIVE ACTION
The username is admin. The default password is 1234. The Password and
Username fields are case-sensitive. Make sure that you enter the correct
password and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to
restore the default configuration file (see
all of the factory defaults including the password.
66.
76.
Section 3.3 on page
Chapter 4 on page 55
Section 2.3 on page
45.
and
Chapter 5 on page
65).
40). This restores
Chapter 31 Troubleshooting
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Table of Contents
Troubleshooting
