Security Of The Operation Log; Retrieving The Debug Logs; Procedure For Retrieving The Debug Log With Sd Card - Ricoh MP CW2201 Field Service Manual

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5. System Maintenance Reference

Security of the Operation Log

The following operation logs related to security are not saved.

• IP address

• Telephone number

• Encryption key

• Transition to SP mode

• Retrieve debug logs to identify the date of occurrence of the problems and to find details of the

• e.g.: At around 8:00 am on March 10, an engine stall occurred. The operation panel does not

respond. Turn the main power supply off / on.

• Analysis of the debug log is effective for problems caused by the software. Analysis of the debug

log is not valid for the selection of defective parts or problems caused by hardware.

1. Insert the SD card into the slot on the side of the operation panel or the service slot.

• It is recommended to use the SD card provided as a service part. This is because the log data

can be acquired much faster than when using commercially available SD cards.

2. Enter SP mode.

3. Execute SP5-858-141 (Acquire All Debug Logs) to write the debug log to the SD card.

If the transfer is finished successfully, 'completed' is displayed on the touch panel display.

• The approximate time it takes to transfer the debug log is as follows. Transfer time may be

affected by the type or format of the SD card. (It is recommended that you format the SD card

using the Panasonic SD Formatter (freeware)).

• Controller debug log (GW debug log): 2 - 20 minutes

• Engine debug log: 2 minutes

• Operation panel debug log: 2 - 20 minutes