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Appendix B Frequently Asked Questions
Software installation problems
Problem
The installation menu did not
appear when I inserted the
Desktop Software CD-ROM (or
the Software Essentials CD-
ROM) into my Windows
computer.
I cannot install Palm Desktop
software on my Windows
computer.
I cannot install Palm Desktop
software on my Mac computer.
392
Solution
Try the following:
From the Windows desktop, click Start.
1.
Select Run.
2.
Click Browse.
3.
Locate your CD-ROM drive and select the Autorun file.
4.
Click Open.
5.
Click OK.
6.
Try the following:
Disable any virus-scanning software on your computer.
1.
Close any open applications.
2.
Make sure your computer has at least 50MB of disk space
3.
available.
Delete all temporary files.
4.
Run ScanDisk (or another disk verification tool) on your
5.
computer.
Uninstall and then reinstall Palm Desktop software.
6.
Try the following:
Disable any virus-scanning software on your computer.
1.
Quit any open applications.
2.
Make sure your computer has at least 50MB of disk space
3.
available.
Uninstall and then reinstall Palm Desktop software.
4.
If you are using Mac OS X, you must install using an
5.
account with Administrator privileges.
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