Nortel HomeOffice II User Manual page 189

July 1999
3 If the system passes both connection tests and the problem still persists,
use Local Manager to check the security identifier (security ID) configured
for the channel in question. Ensure that it agrees with the security ID on the
Line Card Ports Configuration form that you took from the Meridian
HomeOffice II Planning Guide (NTP 555-8321-101) and filled out when
originally configuring the HLC where the problem exists.
IF the
security IDs
agree
don't agree
4 If the problem persists, check the remote number configured for the remote
site in question using the DISPLAY REMOTE (D R) command ("DISPLAY
REMOTE (D R)" on page 108. Ensure that the remote number displayed for
this channel agrees with the remote number on the Line Card Ports
Configuration form mentioned in the previous step.I
IF the remote
numbers
agree
don't agree
5 If the problem persists, check the settings on the HomeOffice Router, see
page 172.
Line Card Configuration Guide
THEN
the problem is not with the security ID setting. Go to
step 4.
reconfigure the remote site's security ID to
agree with the security ID recorded on the
Line Card Ports Configuration form for this
HLC. See "SET IDENTIFIER (S I)" on page
122 for the exact procedure
Check for blocked calls.
THEN
the problem does not reside on the HLC (if the
previous steps have been followed). Go to "To check
settings on the HomeOffice Router" on page 172.
reconfigure the remote site's remote number
to agree with the Line Card Ports
Configuration form for this HLC. See "SET
REMOTE (S R)" on page 131 for the exact
procedure.
Check for blocked calls.
Troubleshooting
171