Retrieving The Callpilot Log Files - Nortel CallPilot Mini Installation And Maintenance Manual

13 If the information on the confirmation dialog is correct, click the Continue button.
If the information is not correct, click the Cancel button and repeat steps 9 to 11.
A dialog box appears when the restore is completed.
14 Click the Continue button.
15 Reboot the CallPilot Mini

Retrieving the CallPilot log files

The CallPilot log files are a tool used by your Nortel Networks representative to help diagnose a
CallPilot problem.
Note: The information in the log files is intended for Nortel Networks service
representatives. You will need the assistance of a service representative to interpret the
information contained in these files.
You must install the CallPilot Backup and Restore Utility on the computer you are using to
retrieve the log files.
To retrieve the CallPilot log files:
1 Create a directory on your computer where you want to store the CallPilot log files.
2 If you have a connection to the CallPilot Modem, make sure you disconnect the modem before
starting the CallPilot Backup and Restore Utility.
3
Start the CallPilot Backup and Restore Utility (CallPilotBRU.exe).
The CallPilot Backup/Restore Utility screen appears.
4
Click the Log Files option.
5
In the Local Folder box, enter the path name of the directory on your computer in which you
want to store the CallPilot Log Files.
6
In the CallPilot Mini hostname or IP addresses box, enter the host name or IP address of the
CallPilot Mini from which you want to retrieve the log files.
7 Click the OK button.
A confirmation dialog box appears.
8 If the information on the confirmation dialog is correct, click the Continue button.
If the information is not correct, click the Cancel button and repeat steps 4 to 7.
A dialog box appears when the Log files have been copied onto your computer. It will take
several minutes to copy the CallPilot log files to your computer.
9 Click the OK button.
Chapter 8 Backing up and restoring CallPilot
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CallPilot Mini Installation and Maintenance Guide
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