Using Callpilot; How Callpilot Works; Callpilot Voice Prompts; Interrupting A Voice Prompt - Nortel CallPilot Mini Reference Manual

Chapter 1

Using CallPilot

How CallPilot works

CallPilot works with the telephone system to provide an automated receptionist service.
CallPilot answers incoming calls, routes them to extensions and mailboxes in the system, and
provides message taking capability.
This guide gives you detailed information about using CallPilot features on a Meridian system.
For more information about using CallPilot, ask your System Administrator.

CallPilot voice prompts

CallPilot uses voice prompts on your telephone to announce options. You make selections using
the dialpad.
Voice prompts announce which dialpad button to press to use CallPilot options. The voice prompt
plays immediately. If you do not choose an option after ten seconds, the voice prompt replays the
options. If you do not choose an option after another ten seconds, CallPilot ends the session.

Interrupting a voice prompt

You do not need to wait for a voice prompt to end before you can select an option. You can
interrupt a voice prompt and make your selection immediately. You can interrupt a voice prompt
by selecting any option on the dialpad.

Using the dialpad

The buttons on your display telephone dialpad act as both numbers and letters. Each button
represents a number and letters of the alphabet. If you are a new CallPilot user, make sure you are
familiar with how to operate your telephone. Refer to the User Card for your telephone.
Numbers and letters on the dialpad
⁄ 1 ' -
›
G H I 4 g h i
‡ P Q R S 7 p q r s
•
Quit
¤ A B C 2 a b c
fi J K L 5 j k l
° T U V 8 t u v
‚
Q Z Zero q z
‹ D E F 3 d e f
fl
M N O 6 m n o
· W X Y Z 9 w x y z
£
Accepts displayed letter and,
(comma)
CallPilot Mini Reference Guide
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