Configuring The Meridian 1 Pbx To Work With Callpilot Mini; Number - Nortel CallPilot Mini Installation And Maintenance Manual

28 Chapter 5 Initializing the CallPilot Mini

Configuring the Meridian 1 PBX to work with CallPilot Mini

The Meridian 1 PBX uses an ACD Queue to route calls to the CallPilot Mini.
An ACD Queue is a feature that distributes calls to available ACD Agents. For the ACD Queue
used with CallPilot Mini, the Directory Number (DN) of the ACD Queue is the Voicemail DN and
the CallPilot Mini ports are the ACD Agents. When a user dials the Voicemail DN, the ACD
Queue routes the call to the an available CallPilot Mini port.
To add an ACD Queue:
1
Determine the Terminal Numbers (TN) used to connect to the CallPilot Mini.
You can have a maximum of eight TNs used for the CallPilot Mini.
Note: Four of the TNs represent the physical lines that are connected to the CallPilot
Mini. The other four TNs are the data channels of the upper TNs (TNs 16-32) that
correspond the lower TNs (TNs 0-15) assigned to the CallPilot Mini.
For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected to
the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25
to CallPilot Mini.
2
Create an ACD Queue for the CallPilot Mini.
Alternately, you can use the pre-assigned Meridian Mail ACD Queue. If you to use the
Meridian Mail ACD Queue, delete any default ACD Agents assigned to the ACD Queue.
For information about how to create an ACD Queue, refer to
page 29.
3
Assign the Terminal Numbers determined in step 1 as ACD Agents for the CallPilot Mini
ACD Queue. Make sure you assign all of the Terminal Numbers that are connected to the
CallPilot Mini.
For information about how to assign Agents to the ACD Queue, refer to
Agents" on page
Configuring the CallPilot Mini for access to the Automated Attendant from
an external number
If you are configuring the CallPilot Mini for access to the Automated Attendant from an external
location, it is desirable to have the caller hear a Company Greeting before they hear Automated
Attendant menu selections. Company Greetings are only played to calls that are classified as
external.
To play the Company Greeting to a caller who is accessing the Automated Attendant from a DID
Trunk, the ACD Directory Number assigned to CallPilot Mini must be either one of the following:
• The number in the DID Number Range that is to be used for this function.
(For example, the DID Number Range is 2540 to 2549. 2544 is the Main Listed Directory
Number for your customer. 2540 - 2543 and 2545 - 2549 are DID numbers to be assigned to
stations. Therefore, the ACD DN created for CallPilot Mini should be 2544).
P0604219 03
31.
"Creating an ACD Queue" on
"Assigning ACD