Nortel CallPilot Mini Quick Start Manual
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Nortel CallPilot Mini Quick Start Manual

Nortel CallPilot Mini Quick Start Manual

Nortel callpilot mini voice messaging: quick start
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Download this manual See also: Reference Manual, Installation and Maintenance Manual
CallPilot Mini Quick Start Guide
www.nortelnetworks.com
© 2004 Nortel Networks
P1002915 Issue 01
Printed in Canada

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Summary of Contents for Nortel CallPilot Mini

  • Page 1 CallPilot Mini Quick Start Guide www.nortelnetworks.com © 2004 Nortel Networks P1002915 Issue 01 Printed in Canada...

  • Page 2: Statement Of Conditions

    In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc. reserves the right to make changes to the products described in this document without notice. Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.
  • Page 3 Create an ACD Queue for CallPilot Mini – Determine the CallPilot Mini TNs – Create an ACD Queue – Assign the CallPilot Mini TNs as agents on the ACD Queue Start CallPilot Mini Administration programming. Refer to the CallPilot Manager Set Up and Operation Guide.

  • Page 4: Connecting The Callpilot Mini

    Secure the CallPilot Mini using a screw in the lower screw hole. Connecting the CallPilot Mini Open the CallPilot Mini by inserting a flat screwdriver into the slot on the right-hand side of the door and pressing the tab out of the way.

  • Page 5: Creating An Acd Queue

    For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected to the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25 to CallPilot Mini.
  • Page 6 Configuring the Meridian 1 PBX to work with CallPilot Mini Table 2 Creating an ACD Queue, step 1 Prompt Response TYPE CUST ACDN 5666 MAXP NCFW ALOG Respond to the prompts according to Note: For any of the prompts not listed in the table below, press the Enter key to accept the default value.

  • Page 7: Assigning Acd Agents

    Configuring the Meridian 1 PBX to work with CallPilot Mini Table Comment Type one of the Terminals Numbers (TNs) assigned to CallPilot Mini. The TN shown (4 0) is an example only. Type a name for this agent. The name shown (AGENT1) is an example only.

  • Page 8: Enabling The Call Forward On Busy Message

    Enabling the Call Forward on Busy message When a caller dials a CallPilot Mini user that is busy on another call, the caller is forwarded to the user’s mailbox. The caller will also hear a message stating that the user is on the phone, if you ensure that the Hunt prompt in LD 95 is set to B.

  • Page 9: Connecting To The Callpilot Mini

    Note: CallPilot Manager does not support Netscape 6.0. Connecting to the CallPilot Mini To connect to the CallPilot Mini, you need the IP address of the CallPilot Mini and a connection to the network that the CallPilot Mini is on.
  • Page 10 If you are using a computer, start your terminal emulation program. Remove power from the CallPilot Mini. Note: Steps 5 and 6 are used to force the CallPilot Mini to reboot. You can change the IP address only while the CallPilot Mini is booting up.
  • Page 11 12 If the CallPilot Mini needs a next hop router, press the Y key and press the Enter key. If the CallPilot Mini does not need a next hop router, press the N key, press the Enter key and go to step 15.

  • Page 12: Running The Quick Install Wizard

    CallPilot Manager to change the CallPilot Mini IP address before you connect it to the network. Note: If you do not have access to the CallPilot Mini through the network, you can use an Ethernet crossover cable to configure all of the CallPilot Mini parameters.
  • Page 13 Field name Description IP Address Enter the IP Address for the CallPilot Mini. If you do not know the IP Address, contact your network administrator. This is the IP Address you will use to access the CallPilot Mini using CallPilot Manager.

  • Page 14: Additional Information

    CallPilot, refer to the CallPilot Manager Set Up and Operation Guide. Configuring the CallPilot Mini After you have initialized the CallPilot Mini, you can begin configuring the CallPilot features. For information about how to configure the CallPilot Mini, refer to the CallPilot Manager Set Up and Operation Guide. Additional information For more information about installing the CallPilot Mini (such as troubleshooting), refer to the CallPilot Mini Installation and Maintenance Guide.

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