Assigning Acd Agents; Table 7 Assigning Acd Agents - Nortel CallPilot Mini Installation And Maintenance Manual

Assigning ACD Agents

All of the steps below are performed on the Meridian 1 PBX using a terminal connection.
1 At the main prompt type, LD 11.
2 Respond to the prompts according to
Note: For any of the prompts not listed in the table below, press the Enter key to
accept the default value.

Table 7 Assigning ACD Agents

Prompt Response
REQ NEW
TYPE 2616
TN 4 0
DES AGENT1
CLS FLXA VCE WTA
CNDA DNDD
KEY 00 ACD 5666 0 5701
KEY 01 SCR 5801
KEY 02 AO3
KEY 03 TRN
KEY 04 NRD
KEY 05 MIK
KEY 06 MCK
Note: For more information about how to add agents to an ACD Queue, refer to the
documentation that came with your Meridian 1 PBX.
Chapter 5 Initializing the CallPilot Mini
Table 7.
Comment
Type one of the Terminals Numbers (TNs) assigned to CallPilot Mini.
The TN shown (4 0) is an example only.
Type a name for this agent.
The name shown (AGENT1) is an example only.
Type the ACD Queue number of the ACD Queue assigned to CallPilot
Mini. In the example shown, 5666 is the ACD Queue number.
Type the Agent Position ID number. You can enter any unique ID
number. In the example shown, 5701 is the Agent Position ID number.
Type the Outbound Dial DN. You can use any unique DN.
In the example shown, 5801 is the Outbound Dial DN.
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