Convenience features
Attendant Monitor is
blocked when the
extension is in some
transient state (e.g.,
Conference or Transfer)
Attendant Monitor is
blocked when the
extension is idle,
receiving busy tone, or
receiving overflow tone.
Attendant Monitor is
blocked when the
extension is involved with
another attendant.
Attendant Monitor is
blocked when the
extension has activated
the Hold key.
Attendant Monitor is
blocked when the
extension is already
involved in a monitored
call by another attendant.
Attendant Monitor is
active when the extension
is busy. The attendant is
able to listen to all
connected parties. If the
Attendant Monitor
Customer Tone is denied
(TOD), there is no
indication given to the
connected parties that the
attendant is monitoring.
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