Nortel Meridian M1250 User Manual page 8

Attendant console
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Introduction
The display
The display is at the top of the console. It has hinges, so you can tilt it to the angle you like. You can
choose from a number of options to have information on the display screen presented in the manner you
like best. (See "Options menu.")
The display screen has four lines:
Line 1 displays the date and time. You can choose the format of their presentation using the Options
menu.
Line 2 gives information about the source of a call. The source information may include the number of the
extension from which the call is placed, the name of the person who is calling, and the trunk line number
for a call from outside the system. You may also see a code for the reason you received the call (these
abbreviations may vary):
Line 3 gives information about the destination of a call. The destination information can include the
number dialed, the name of the person whose extension you dialed, and the trunk and other access codes.
Line 4 gives information about the console itself. It tells you when there are calls waiting in the queue,
whether the console is idle, active, or in position- busy or night-service mode, and when the
equipment fails.
When you dial a number, it shows up on the display screen. For some procedures, you will use the
asterisk ( * ) or the octothorpe ( # ), which appears as an H on the M1250 attendant console.
• • • • 2 • • • •
— CFWD for a call that has been automatically routed to you from an extension that has been
programmed to forward all calls to you (Call Forward All Calls)
— CFNA for a call that has been automatically routed to you from an extension that has been
programmed to forward calls to you when there is no answer (Call Forward No Answer)
— HUNT for a call that has been automatically routed to you from an extension that has been
programmed to forward calls to you when it is busy (Call Forward Busy), or that has been routed
to you through a hunt chain (Hunting).
— The MJ message means that the system has detected a major malfunction which does not permit
normal call processing. If this happens, repair service should be notified at once.
— The MN message means that the system has detected a minor malfunction which does not affect
normal call processing. If this message remains on for longer than 30 minutes, repair service
should be notified.
— The EMERGENCY message shows that the emergency transfer switch has been turned on.

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