Nortel Meridian M1250 User Manual page 15

Introduction
Vertical keystrip 2: Incoming Call Identification keys
The next row contains ten Incoming Call IIndicator (ICI) keys and indicators. These identify the type of call
coming to your console, such as internal, external, WATS, tie trunk, and so on. All incoming calls are
automatically queued in the order of their arrival, and the appropriate ICI indicators go on. For instance,
when a WATS call comes in, the WATS ICI indicator goes on.
The first call arriving at an idle console is shown by the appropriate ICI indicator. All subsequent calls are
shown by the calls waiting (CW) display message only, until the first call is released. ICI indicators for
each type of call in the queue then go on. When several calls are presented to the idle console at the same
time, the first call in the queue is automatically routed to an idle loop key (lpk). To answer this call, you
press the loop key. All ICI indicators, except the one for the call you have answered, go off. The calls
waiting message shows that there are calls queued. When you release from the first call, the queued calls
are shown by the appropriate ICI indicators.
You can answer every call in the queue in order, by using the Ioop keys, or you can give preference to a
certain type of call, using the ICI keys. For example, to answer a WATS call before you answer the other
calls, press the WATS ICI key. All other ICI indicators go off, and the WATS call is established.
Besides telling you the nature of a call, the ICI indicator also gives you an idea of the number of calls of
that type that are queued and how long the calls have been queued:
steadily on — One call has been queued for less than 20 seconds.
flashing — Two or more calls are queued, or one call has been queued for more than 20 seconds.
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