Job Aid: Call Log Notes - Nortel BCM50 2.0 Configuration Manual

Job aid: Call log notes

If your system has the appropriate equipment, and you subscribe to the call information feature
supplied by your service provider, you can record information about calls received from an
external line. ISDN service packages that come with calling line identification (CLID) can supply
the same feature.
Call Log creates a record of incoming external calls to a telephone, even if the telephone does not
have that line assigned. For each call, the log can contain:
• sequence number in the Call Log
• name and number of the caller
• indication if the call is long distance
• indication if the call was answered and by whom
• time and date of the call
• number of repeated calls from the same source
• name of the line carrying the call
Call Log can help to:
• keep track of discarded calls, or calls not answered
• track patterns for your callers (for example, volume of calls and geographic area of calls)
• record caller information quickly and accurately
• build a personal telephone directory from log items
Information, such as long distance indicator and the caller name and number, may not show in the
log. The appearance depends on the Call Display services provided by your local telephone
company, and the local telephone company at the caller end.
Call logging limitations:
• A total of 600 log spaces are shared by all telephones assigned with call log space. To ensure
that this list does not fill up and start rejecting logs, ensure that autobumping is enabled
(FEATURE 815).
• If you answer the call and then forward it, the call logs only at the forwarding telephone.
• If call forward is set, calls log at both the forwarding telephone and the target telephone,
providing the target telephone answered the call.
• If the call is released by the telephone to which the call is forwarded, only the forwarding
telephone logs the call.
• Hunt group calls are logged only when a call is answered.
• If a call is redirected to and answered at the prime telephone, then the call is logged at both the
redirecting telephone and the prime telephone. If the call is answered by the intended
telephone, then the call is logged only at that telephone.
• If the telephone experiences a warm-reset, all log entries are flushed.
• If a line has been redirected, calls are not logged.
Chapter 18 Configuring telephones: Digital telephones
Device Configuration Guide
135