To Allow A Telephone To Make Priority Calls; Deal With A Busy Signal On An Internal Call; Priority Call; Ring Again - Nortel BCM50 2.0 Configuration Manual

218 Chapter 25 Feature configuration: Making calls

Deal with a busy signal on an internal call

The following features can be used when the internal number you dialed is busy.
•

"Priority Call"

•

"Ring Again"

• "Leaving a message" on page 219
Priority Call
If your call is urgent, use this code to override a busy signal, or Do Not Disturb. This feature must
be enabled in programming on the initiating set. This feature is set to off by default.
Note: Your telephone intrusion level must be equal to, or greater than,
the telephone you are calling
Allowing a telephone to make priority calls
Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab >
Capabilities tab - bottom panel

To allow a telephone to make priority calls

While the DN is ringing, enter FEATURE 69, or the priority softkey, on a two-line display set.
You are connected directly to the other person, unless they are on another call. That person has
the option of pressing FEATURE 85 (Do Not Disturb) to block the call. On two-line display
telephones, the user also has the option of pressing the BLOCK SoftKey.
Ring Again
Use this code to have the system to notify you when a telephone you want to call is no longer busy,
or becomes available.
There is no system programming to allow/disallow this feature.
Activate feature: While on the call, enter FEATURE 2.
Cancel feature: Enter FEATURE #2.

Other ways of communicating with internal users

If you cannot reach a person, or if you want to reach more than one person, there are other methods
of communication, including:
• "Leaving a message" on page 219
• "Paging" on page 219
NN40020-300 NN40020-300
("Intrusion controls" on page 203).