To Redirect Lines From The System; To Allow Redirect; To Set A Redirect Tone; Line Redirection - Nortel BCM50 2.0 Configuration Manual

Line redirection

When you answer a call, you can redirect the line to an external number. When redirected, all
incoming calls on that line are directed to the external number. You can configure a tone to sound
on your telephone when a redirection occurs.
Lines can also be redirected through system programming. In this case, redirection can be removed
only through system programming.

To redirect lines from the system

1
Click Configuration > Telephony > Lines > Active Physical Lines, select the line you want
to redirect (ensure that the line is not in a line pool).
2 In the bottom panel, click the Preferences tab.
3
In the Redirect to list, enter the number to which to redirect the calls.
4
Enter a remote number. Ensure that the routing codes are included.
5 To turn off redirect, delete the remote number from the field.
Allowing redirect
You can enable the redirect feature on a telephone-by-telephone basis.

To allow redirect

1 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the
telephone for which you want to allow the redirect feature.
2 Click the Capabilities and Preferences tab.
3 In the bottom panel, click the Capabilities tab.
4
Select the Allow redirect check box.
Setting a redirect tone
You can cause a short ring to occur when a line is redirected using FEATURE 84. This is set for
each telephone.

To set a redirect tone

1 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the
telephone for which you want to create a redirect tone.
2
Click the Capabilities and Preferences tab.
3 In the bottom panel, click the Capabilities tab.
4 Select the Redirect ring check box.
Chapter 24 Feature configuration: Answering calls
Device Configuration Guide
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