Silent Monitor - Nortel BCM50 2.0 Configuration Manual

84 Chapter 9 Global telephony settings

Silent Monitor

The features in this dialog box provide the parameters that determine how you can use supervisor
terminals on your system to monitor Hunt group members
on page 109).
Figure 27 Silent Monitor settings
Table 28 describes the fields in this dialog box.
Table 28 Silent Monitor system settings
Field Values
Monitoring mode Non silent
Silent
Number of SM sets <1 to 30>
SM password XXXXXX
NN40020-300 NN40020-300
Description
Select Non silent if you want the hunt group member and the caller
to hear a conference tone when a supervisor breaks into a hunt
group conversation.
Select Silent if you want supervisors to be able to break into a hunt
group conversation without giving an indicator of their presence.
Note: Initial monitoring is muted at the supervisor set. If the
supervisor wants to speak within the conversation, a display key on
the two-line display becomes available, once the connection is
established.
The default changes based on country profile.
Indicate the number of two-line telephones in your system that you
will allow to be used as supervisory telephones.
Default: 5
Enter a six-digit password that must be entered after the supervisor
presses FEATURE *550. To maintain system security, change this
password frequently.
Default: 745368 (SILENT)
("Monitoring external hunt group calls"