Nortel BayStack 100-S Install Manual
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Nortel BayStack 100-S Install Manual

Installing the baystack instant internet management software version 7.11
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Download this manual See also: Reference, User Manual
Installing the BayStack Instant
Internet Management Software
Version 7.11
Part No. 209226-B
November 2000
4401 Great America Parkway
Santa Clara, CA 95054

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  • Page 1 Installing the BayStack Instant Internet Management Software Version 7.11 Part No. 209226-B November 2000 4401 Great America Parkway Santa Clara, CA 95054...

  • Page 2: Restricted Rights Legend

    Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.
  • Page 3 90 days from the date Software is first shipped to Licensee. Nortel Networks will replace defective media at no charge if it is returned to Nortel Networks during the warranty period along with proof of the date of shipment.
  • Page 4 209226-B...

  • Page 5: Table Of Contents

    Contents Preface ............13 Before you begin .
  • Page 6 Contents Chapter 3 Installing the Instant Internet software ......29 Before you begin ........... . . 29 Installation flowchart .
  • Page 7 Assigning a static IP address to Instant Internet using a BootP or DHCP server ......... 77 Configuring your DHCP server to use Instant Internet as the gateway and DNS proxy .
  • Page 8 Contents 209226-B...
  • Page 9 Figures Figure 1 Instant Internet installation decision flowchart ..... 31 Figure 2 Instant Internet installation dialog box ......33 Figure 3 Please wait message .
  • Page 10 Figures 209226-B...
  • Page 11 Tables Table 1 Services Instant Internet provides ......21 Table 2 Common connection environments .
  • Page 12 Tables 209226-B...

  • Page 13: Preface

    Before you begin Before you use this manual, write down the model number and serial number of your Instant Internet unit. You need this information when you call Nortel Networks Technical Support. Model and serial numbers are located on the rear panel of your Instant Internet unit.

  • Page 14: Related Publications

    14 Preface Text conventions This manual uses the following text conventions: bold courier text separator ( > ) Related publications For more information about using Instant Internet, refer to the following publications: • Important Notice for the BayStack Instant Internet Version 7.11 (Part number 307603-E) Provides instructions for viewing documentation and installing the Instant Internet software and third-party applications (Adobe Acrobat Reader,...
  • Page 15 Acrobat Reader. You can purchase selected documentation sets, CDs, and technical publications though the Internet at the www1.fatbrain.com/documentation/nortel/ address. Installing the BayStack Instant Internet Management Software Version 7.11 Preface 15 Web address. Find...

  • Page 16: Acronyms

    IPsec ISDN PPPoE SPID TCP/IP xDSL 209226-B Bootstrap Protocol Compact Disc Contivity Extranet Switch Digital Data Storage Dynamic Host Configuration Protocol Dual Inline Pins (Configuration switches) Domain Name Service Digital Subscriber Lines File Transfer Protocol Hypertext Transfer Protocol Identification Internet Protocol...

  • Page 17: How To Get Help

    How to get help If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance. If you purchased a Nortel Networks service program, contact one of the following...
  • Page 18 18 Preface 209226-B...

  • Page 19: Chapter 1 Introduction

    Chapter 1 Introduction The BayStack Instant Internet unit is a network gateway system that enables you to access the Internet safely and efficiently, providing management tools that allow you to track and block user activities. The Instant Internet unit connects any type of LAN to the Internet using only a single IP address, thereby saving you time and money.

  • Page 20: How Instant Internet Can Function In Your Network

    20 Chapter 1 Introduction How Instant Internet can function in your network Before you install the Instant Internet unit, you should understand your network environment and how the unit functions in the network. Instant Internet can function in your network in three ways. It can: •...

  • Page 21: Ipx Networks

    IPX networks An IPX network is automatically secure because there is no IP traffic on the network. In this type of network, Instant Internet provides quick and easy access to the Internet. On IPX networks with IPX workstations, Instant Internet supports up to 250 application sessions.This means that IPX workstations can access the Instant Internet unit using up to 250 application instances.
  • Page 22 VPN Tunnel You can configure IP security (IPsec) to establish a virtual private network (VPN) tunnel between an Instant Internet unit and a Contivity Extranet Switch (CES), between an Instant Internet unit and a BayRS, or between two Instant Internet units.

  • Page 23: Understanding The Installation Environment

    Chapter 2 Understanding the installation environment When the Instant Internet management software is installed, it samples the traffic on your network to determine how to configure itself. However, the installation process also requires some manual configuration when you use IP. Before you begin the installation process, there are some concepts and information to understand and some decisions to make if you are using IP.

  • Page 24: Understanding Dhcp Servers

    24 Chapter 2 Understanding the installation environment There are two types of IP addresses: • Dynamic – A dynamic IP address changes. Dynamic IP addresses are randomly assigned to computers by an IP address server as the computer needs it. Usually there is a particular range (or scope) of IP addresses that your network uses.

  • Page 25: Understanding Gateways And Dns Proxies

    DNS Proxy – A DNS (Domain Name Service) proxy translates human-readable domain names into computer-readable IP addresses. For example, the domain name www.nortelnetworks.com for the Nortel Networks Web site might translate to the IP address 134.177.3.28. After Instant Internet translates a domain name into an IP address, the workstations on your network can communicate with the Web site associated with that IP address.

  • Page 26: Understanding How Instant Internet Works With An Existing Ip Address Server

    26 Chapter 2 Understanding the installation environment Understanding how Instant Internet works with an existing IP address server Only one IP address server is allowed on a network—either your existing BootP or DHCP server or the Instant Internet unit. If you already have a BootP or DHCP server or do not want to use Instant Internet as a DHCP server, you must assign a static IP address to the Instant Internet unit and then be sure the DHCP option for obtaining an IP address is automatically enabled for your workstation.

  • Page 27: Understanding The Workstation Environment

    Understanding the workstation environment You can install Instant Internet in a Microsoft Windows NT available with the Instant Internet unit, you must understand the configuration of each of the workstations that will be using the Instant Internet unit. Use the following guidelines to determine what installation procedures you should follow for installing the Instant Internet software on your workstations.

  • Page 28: Ipx Workstations

    28 Chapter 2 Understanding the installation environment IPX workstations If you run the Instant Internet software installation with no command line options, Instant Internet automatically installs the software for an IPX network under either of the following conditions: • The IPX version of the Instant Internet workstation software has previously been installed.

  • Page 29: Installing The Instant Internet Software

    Chapter 3 Installing the Instant Internet software This chapter describes how to install the Instant Internet management software and configure the Instant Internet unit. Before you begin Before you install and configure Instant Internet, you should: • Read Chapter 1, “Introduction,” on page 19 preparation is necessary for installing the Instant Internet unit.

  • Page 30: Installation Flowchart

    30 Chapter 3 Installing the Instant Internet software • Prepare your network and workstations for installation. For details, refer to Appendix A, “Network support,” on page 75 support,” on page Installing the Instant Internet software is a two-part process. First, configure the Instant Internet unit.

  • Page 31: Figure 1 Instant Internet Installation Decision Flowchart

    Figure 1 Instant Internet installation decision flowchart Start Here Select your network type Perform advanced preparation on your DHCP server. Install Instant Internet. Install Instant Internet on each workstation. Installing the BayStack Instant Internet Management Software Version 7.11 Chapter 3 Installing the Instant Internet software 31 Are you using static IP addresses?

  • Page 32: Configuring The Instant Internet Unit

    32 Chapter 3 Installing the Instant Internet software Configuring the Instant Internet unit The first step when installing an Instant Internet unit is to configure the unit for your network. Before you begin, if you have an existing DHCP server and want to continue using it, you must set up your server according to the information in TCP/IP network with an existing BootP or DHCP server”...

  • Page 33: Figure 2 Instant Internet Installation Dialog Box

    To configure the Instant Internet unit for your network using a workstation running Windows 95, Windows 98, Windows NT or Windows 2000: Log on to your network from the workstation where you want to administer the Instant Internet unit. Insert the BayStack Instant Internet Software and Documentation Version 7.11 CD into the CD-ROM drive.

  • Page 34: Figure 3 Please Wait Message

    34 Chapter 3 Installing the Instant Internet software Click Install Instant Internet. The Install program samples the traffic on your network to determine how to configure itself. Caution: If the “Install is searching for units. Please wait...” message is displayed and the installation will not proceed as described in this manual.
  • Page 35 • If the Registration Information dialog box opens, the Install program has determined that your network environment is either running IPX or is running TCP/IP and you are using dynamic addressing. Skip to step 8. In the Enter Unit’s IP Address dialog box, complete the LAN-side static IP address for the Instant Internet unit and then click OK.

  • Page 36: Figure 4 Registration Information Dialog Box

    10 In the Unit Name box, type a name that identifies the Instant Internet unit. You can accept the default name or enter a name that you choose. Nortel Networks recommends that you enter a name that helps you easily identify the Instant Internet unit.

  • Page 37: Configuring Instant Internet For Common Connection Environments

    11 In the Setup Password box, type a password. A password protects the Instant Internet unit against unauthorized users. The password is case-sensitive, therefore password is not the same as PASSWORD, or Password. If you forget your password and need to configure the unit, you can do so by resetting the Configuration switches on the back of the unit.

  • Page 38: Table 2 Common Connection Environments

    38 Chapter 3 Installing the Instant Internet software The Install program identifies your connection type and displays the appropriate configuration prompts. If your Instant Internet unit has an optional WAN connection (ISDN, T1, E1, V.35, X.21, analog modem, or 1-Meg modem), the software automatically assumes that the optional connection will be used for your Internet connection.

  • Page 39: Configuring Instant Internet For A Dial-Up Or Isdn Connection

    • Your user name and password. If you are using ISDN, obtain ISDN service and the following information from your telephone company (Telco): • The Telco’s switch type • The Telco’s SPID number(s) (if required) • The Telco’s connection speed When you configure the Instant Internet unit for a dial-up or ISDN connection, it uses certain default settings.

  • Page 40: Figure 5 Enter Internet Service Provider Information Dialog Box

    40 Chapter 3 Installing the Instant Internet software Figure 5 Enter Internet Service Provider Information dialog box Complete the following information about your backup connection to the Internet: • Phone – Type the phone number that you use to connect to the Internet. If you need to dial a prefix, for example, to get an outside line, enter that prefix followed by a comma.
  • Page 41 • User ID – Type the user ID you use to connect to the Internet. • Password – Type the password you use to connect to the Internet. Type the inactivity timeout (in minutes) or use the default of 10 minutes. The inactivity timeout saves connect-time charges during times when no one is requesting Internet access.

  • Page 42: Figure 6 Enter Isdn Information Dialog Box

    Select the switch type for the ISDN connection from the Switch Type list. Figure 6 Enter ISDN Information dialog box Depending on the switch type you choose, one, both, or none of the SPID number boxes become active. If the SPID number box is active, enter the SPID number(s) provided by your local telephone company.

  • Page 43: Figure 7 Enter Name Server Address Dialog Box

    Figure 7 Enter Name Server Address dialog box 11 Enter the IP Address of the DNS server provided by your ISP and then click OK. If your ISP provided more than one DNS server, enter the first one. A Name Server message box opens prompting you to enter another DNS server.

  • Page 44: Configuring Instant Internet For A Leased-Line Connection

    44 Chapter 3 Installing the Instant Internet software Configuring Instant Internet for a leased-line connection Each Instant Internet 400 unit equipped with a leased-line option has an interface card with two ports. Your options will change depending on the card installed in the unit.

  • Page 45: Figure 8 Enter Leased-Line Information Dialog Box

    Figure 8 Enter Leased-Line Information dialog box Select PPP or Frame Relay. If you select Frame Relay, you must select an LMI type as Annex A or Annex D. The default is Annex D. Click OK. The Enter Information for Interface dialog box opens. Enter the IP Address that your ISP assigned for the Instant Internet unit’s leased-line interface.

  • Page 46: Figure 9 Enter T1 Information Dialog Box

    46 Chapter 3 Installing the Instant Internet software Do one of the following: • If you have a serial (X.21 or V.35) or DDS connection, the Enter Name Server Address dialog box • If you have a T1 or E1 connection, the Enter T1 Information dialog box opens (Figure Figure 9 Enter T1 Information dialog box...
  • Page 47 Complete the T1 or E1 information as directed by your T1 or E1 service provider. Your T1 or E1 service provider and your ISP (if they are not the same) should provide the T1 or E1 information for this dialog box. The defaults should work for most installations;...
  • Page 48 48 Chapter 3 Installing the Instant Internet software • Phone – Type the phone number that you use to connect to the Internet. If you need to dial a prefix, for example, to get an outside line, enter that prefix followed by a comma. If your B channel has a different phone number, you can enter a secondary phone number.

  • Page 49: Figure 11 Enter Isdn Information Dialog Box

    Figure 11 Enter ISDN Information dialog box 16 Select the switch type for the ISDN connection from the Switch Type list. Depending on the switch type you choose, one, both, or none of the SPID number boxes become active. 17 If the SPID number box is active, enter the SPID number(s) provided by your local telephone company.

  • Page 50: Configuring Instant Internet For An Ethernet Or 1-Meg Modem Connection

    50 Chapter 3 Installing the Instant Internet software 21 Select whether or not to enter another DNS server. To enter another DNS server, click Yes and repeat step the DNS servers. After you enter all the DNS servers or to continue without entering another DNS server, click No.

  • Page 51: Figure 12 Select Interface Dialog Box

    Figure 12 Select Interface dialog box In the Enter IP information for interface connected to the static device dialog (Figure 13), click Specify an IP address. Figure 13 Enter IP Information for interface connected to the static device dialog Installing the BayStack Instant Internet Management Software Version 7.11 Chapter 3 Installing the Instant Internet software 51...
  • Page 52 52 Chapter 3 Installing the Instant Internet software In the IP address box, enter the IP address of the Instant Internet unit’s static device interface. Be sure to enter an IP address that is on your device’s network. Instant Internet automatically calculates the numeric subnet mask. Do not change this value unless your network uses nonstandard subnets and you are familiar with IP addressing.
  • Page 53 Configuring a DHCP connection for an external device or 1-Meg modem In this procedure, you configure the Instant Internet unit to use a WAN-side DHCP server. Before you begin this procedure, make sure that your Ethernet device (for example, a router, cable modem, or xDSL modem) or 1-Meg modem is plugged in and has an active connection to your ISP.

  • Page 54: Figure 14 Enter Ip Information For Interface Connected To Dhcp Device Dialog Box

    54 Chapter 3 Installing the Instant Internet software To configure a DHCP connection for an external device or 1-Meg modem: Select the Obtain an IP address from ISP (DHCP) option (shown in and then click OK. Figure 14 Enter IP Information for interface connected to DHCP device dialog The Instant Internet is Configured dialog box opens.
  • Page 55 Configuring a PPPoE connection for an external device or 1-Meg modem The PPP over Ethernet (PPPoE) option enables you to select from a variety of Internet service providers (ISPs) in Ethernet-like environments, for example, a router, cable modem, xDSL modem, or 1-Meg modem. The Instant Internet unit implements this protocol internally and provides this capability for an entire network without any need to reconfigure the individual workstations that it serves.

  • Page 56: Figure 15 Enter Ip Information For Interface Connected To Pppoe Device Dialog Box

    56 Chapter 3 Installing the Instant Internet software Figure 15 Enter IP Information for interface connected to PPPoE device dialog Enter the User ID and Password assigned by your ISP and then click OK. The User ID follows the format user@isp. The Instant Internet is Configured dialog box opens.

  • Page 57: Finishing The Connection Configuration

    Finishing the connection configuration After you have configured your individual Instant Internet unit, the Instant Internet is Configured dialog box opens Figure 16 Instant Internet is configured dialog box To complete the connection configuration: Click Save and Exit. The Restarting Instant Internet dialog box opens. This restart may take a few minutes.

  • Page 58: Installing The Software

    58 Chapter 3 Installing the Instant Internet software Click OK. When you finish configuring the Instant Internet unit for your connection environment, the Install program sets up the network and installs the first copy of the client software on the workstation where you are configuring the unit.

  • Page 59: Figure 17 Select Components To Install Dialog Box

    Note: If you want to install the Instant Internet software to a network drive at the server that is sharing that network drive, the Install program will perform a local rather than a network installation. You can use the install.exe /net local drive.

  • Page 60: Automatically Configuring Workstations During Installation

    60 Chapter 3 Installing the Instant Internet software The Instant Internet Install dialog box opens prompting you for a private (local) or network installation. Continue with step Internet workstation software from the network” on page When you have installed the workstation software, continue with the procedure automatically configure workstations and then, to install the workstation software on each workstation, proceed with...
  • Page 61 • Unit – Specifies which Instant Internet units the workstations use. This option is for IPX workstations only; Instant Internet ignores this entry on TCP/IP workstations. • Choice – Specifies whether you are presented with the option to install the administration utilities.

  • Page 62: Installing The Instant Internet Workstation Software On Each Workstation

    62 Chapter 3 Installing the Instant Internet software Installing the Instant Internet workstation software on each workstation There are two ways to install the Instant Internet workstation software on each workstation: • If you copied the installation software to the network, you can install the workstation software on each workstation from the network.

  • Page 63: Installing The Instant Internet Workstation Software From The Network

    Note: This prompt for a private or network copy of the software is also where you determine if the administration utilities (next prompt) are installed. Nortel Networks recommends that you select Network so that software updates are easily available to all users.

  • Page 64: Figure 18 Select Components To Install Dialog Box

    64 Chapter 3 Installing the Instant Internet software Figure 18 Select Components to Install dialog box Select whether or not to install the administration utilities on this workstation. Administration utilities are usually reserved for users that need administrative access. You probably do not want to install administration utilities on each workstation.

  • Page 65: Installing The Instant Internet Workstation Software From The Cd

    Rename the original version of each file. Note: If either the winsock.dll or wsock32.dll files are in use, the rename process fails. Instant Internet will be unable to copy the needed version of these files to your workstation, and you will not be able to run Instant Internet.
  • Page 66 66 Chapter 3 Installing the Instant Internet software 209226-B...

  • Page 67: Documentation, Third-Party Applications, And What To Do Next

    Chapter 4 Documentation, third-party applications, and what to do next The BayStack Instant Internet Software and Documentation Version 7.11 CD contains documentation about the Instant Internet product as well as third-party applications you can use to gain the most from Instant Internet. Viewing Instant Internet documentation The Instant Internet documentation is available in Adobe Acrobat format.

  • Page 68: Using Third-Party Applications

    Chapter 4 Documentation, third-party applications, and what to do next Using third-party applications The following applications are included on the BayStack Instant Internet Software and Documentation Version 7.11 CD: • Netscape Communicator – A Web browser you can use to connect to the Internet.

  • Page 69: Installing Third Party Software From The Cd

    Chapter 4 Documentation, third-party applications, and what to do next Installing third party software from the CD To install the Instant Internet third party application software from the CD using a workstation running Windows 95, Windows 98, Windows NT, or Windows 2000 with the Windows AutoPlay feature enabled: Insert the BayStack Instant Internet Software and Documentation Version 7.11 CD into the CD-ROM drive.

  • Page 70: Installing Third-Party Applications On A Workstation From The Network

    Chapter 4 Documentation, third-party applications, and what to do next Installing third-party applications on a workstation from the network To install the third-party applications on a workstation from the network: Choose Start > Run. The Run dialog box opens. Click Browse to locate the network directory that contains the third-party application you want to install.
  • Page 71 Chapter 4 Documentation, third-party applications, and what to do next • To adjust the default IP services or configure the IP services on Instant Internet, refer to Chapter 5, “Advanced IP configuration,” in Using the BayStack Instant Internet Management Software Version 7.11. •...
  • Page 72 Chapter 4 Documentation, third-party applications, and what to do next 209226-B...

  • Page 73: Uninstalling The Instant Internet Software

    Chapter 5 Uninstalling the Instant Internet software The uninstall function removes all of the Instant Internet workstation software and applications. To remove third-party applications, refer to the application’s documentation. Note: Uninstalling Instant Internet preserves all added files (files downloaded after you installed Instant Internet). To uninstall Instant Internet: In the Instant Internet program group or menu (depending on your operating system), select Uninstall.
  • Page 74 Chapter 5 Uninstalling the Instant Internet software 209226-B...

  • Page 75: Network Support

    Appendix A Network support Before you install the Instant Internet software on your network server, you must prepare the server to make sure that it can take advantage of all the services that Instant Internet offers.This appendix describes how to prepare common IPX and IP network environments for the Instant Internet software.

  • Page 76: Preparing An Ipx Network

    Appendix A Network support Preparing an IPX network Use this preparation procedure if your environment has Novell NetWare workstations using the IPX protocol. In this network environment, Instant Internet functions as an IPX-to-IP gateway to the Internet. You do not need to install TCP/IP on each workstation. However, you must install the Instant Internet workstation software on each workstation.

  • Page 77: Assigning A Static Ip Address To Instant Internet Using A Bootp Or Dhcp Server

    Assigning a static IP address to Instant Internet using a BootP or DHCP server You must configure your BootP or DHCP server to identify the Instant Internet unit by its MAC address so that you can assign an IP address to Instant Internet. Following is the general procedures to follow when assigning a permanent IP address to Instant Internet.

  • Page 78: Configuring Your Dhcp Server To Use Instant Internet As The Gateway And Dns Proxy

    Appendix A Network support Install and configure the Instant Internet software according to the procedures Chapter 3, “Installing the Instant Internet software,” on page When you turn on the Instant Internet unit, the BootP or DHCP server recognizes the converted MAC address and automatically assigns the IP address to the Instant Internet unit.

  • Page 79: Figure 20 Windows Nt Scope Properties Dialog Box

    Figure 20 Windows NT Scope Properties dialog box In the Exclusion Range area, do the following: In the Start Address box, enter the Instant Internet unit’s IP address. b In the End Address box, enter the Instant Internet unit’s IP address. Click Add.

  • Page 80: Figure 22 Windows Nt Ip Address Array Editor Dialog Box

    Appendix A Network support In the Active Options area, select Router. Click Edit Array. The IP Address Array Editor dialog box opens Figure 22 Windows NT IP Address Array Editor dialog box 10 In the New IP Address box, enter the Instant Internet unit’s IP address. 11 Click Add and then click OK.

  • Page 81: Preparing A Network With No Tcp/Ip And No Bootp Or Dhcp Server

    Workstations can be forced to renew their IP address leases, however, you must renew the lease at each workstation. For details see new information from the Instant Internet unit or your existing DHCP server” on page 88. For more information about IP address leases, refer to “Scopes and leases”...

  • Page 82: Preparing A Tcp/Ip Network With Static Ip Addresses (No Bootp Or Dhcp Server)

    Appendix A Network support Preparing a TCP/IP network with static IP addresses (no BootP or DHCP server) Use this preparation procedure if your network environment is running TCP/IP you have assigned static IP addresses for each workstation on the network. To prepare a TCP/IP network with static IP addresses and no BootP or DHCP server: Choose an IP address for the Instant Internet unit.

  • Page 83: Workstation Support

    Appendix B Workstation support Before you install the Instant Internet software on each workstation, you must prepare each workstation to make sure it can take advantage of the services that Instant Internet offers. This appendix describes how to prepare IP and IPX workstations for the Instant Internet software.

  • Page 84: Installing Tcp/Ip On A Workstation

    Appendix B Workstation support — Let the workstations know that your existing DHCP server will assign IP addresses Installing TCP/IP on a workstation Depending on your operating system, you may have to install TCP/IP on your IP workstations if it is not already installed. If you have trouble with the following procedure, refer to your operating system documentation.

  • Page 85: Installing Tcp/Ip On A Windows 98 Workstation

    Installing TCP/IP on a Windows 98 workstation To install TCP/IP on a Windows 98 workstation: From the Windows Start menu, choose Settings > Control Panel. Double-click the Network icon. In the Configuration tab, click on Add. From the list of items to add, select Protocol. Click Add.

  • Page 86: Installing Tcp/Ip On A Windows 2000 Workstation

    Appendix B Workstation support Restart the workstation when prompted. Note: enabled. If you are not using DHCP, go to “Configuring a workstation to use Instant Internet as the gateway and DNS proxy” on page 89”. TCP/IP is added to the list of installed network components. You are now ready to configure TCP/IP to work with your network.

  • Page 87: Configuring Tcp/Ip Settings

    Configuring TCP/IP settings You can configure the TCP/IP settings on your workstations to work with DHCP or without DHCP. Setting a workstation to get its IP address from Instant Internet or your existing DHCP server When you install TCP/IP on a Windows 98, Windows NT, or Windows 2000 workstation, the DHCP option for obtaining an IP address is automatically enabled.

  • Page 88: Setting A Workstation To Get New Information From The Instant Internet Unit Or Your Existing Dhcp Server

    Appendix B Workstation support Setting a workstation to get new information from the Instant Internet unit or your existing DHCP server After you set a workstation to obtain its IP address from Instant Internet or your existing DHCP server, you must force the workstations to get the new information from the Instant Internet unit or the DHCP server before they can use Instant Internet to access the World Wide Web.

  • Page 89: Configuring A Workstation To Use Instant Internet As The Gateway And Dns Proxy

    Click Release. The current IP address lease is broken and the IP address returns to 0.0.0.0. Click Renew. A new IP address is leased for the workstation and the IP Address is filled in along with the default gateway (the Instant Internet unit’s client-side IP address).
  • Page 90 Appendix B Workstation support • In a more complex environment with a router connecting a multiple LANs, you can put the Instant Internet unit on one LAN, and instruct the router to direct Internet traffic from the other LAN to the Instant Internet unit. Workstations already configured with the router as their gateway would not change.
  • Page 91 11 At the prompt to restart your system, click Yes. To configure TCP/IP without DHCP on a Windows NT workstation: From the Windows Start menu, choose Settings > Control Panel. The Control Panel window opens. Double-click the Network icon. The Network dialog box opens. Click Protocols.
  • Page 92 Appendix B Workstation support From the Windows Start menu, choose Settings > Control Panel. The Control Panel window opens. Double-click the Network and Dial-up Connection icon. The Network and Dial-up Connections dialog box opens. Double click the Local Area Connections icon. The Local Area Connections Status dialog box opens.

  • Page 93: Identifying Ip Workstations

    Identifying IP workstations Instant Internet makes it easy to track and restrict users’ access to the Internet. These features depend on a secure and consistent method for identifying the specific user logged into a workstation. While several identification methods exist in the Internet protocol suite, consistent support for these methods is not available on many workstations.

  • Page 94: Using Older Versions Of The Instant Internet Workstation Software

    Appendix B Workstation support For IP workstations, this is not possible because the DNS query is formed by the operating system’s networking software. Instead, the host name access control check can only be performed by the Instant Internet unit itself. This requires that all IP workstations use the Instant Internet DNS proxy server.

  • Page 95: Troubleshooting And Error Messages

    Appendix C Troubleshooting and error messages This appendix describes error messages and troubleshooting solutions. Common error messages Error messages may or may not have a number associated with them. describes common error numbers. You may also encounter a problem that does not display a number in the error message.

  • Page 96: Table 5 Common Error Messages

    Appendix C Troubleshooting and error messages Table 5 describes error messages you might see when you are connecting or running Install or Setup. Message numbers vary and an “x” is used in place of the error message number in this table. Table 5 Common error messages Error type Errors...
  • Page 97 Table 5 Common error messages (continued) Error type Errors Connection problems Line did not initialize Name resolution • • • SYSBCKUP directory • problems • Installing the BayStack Instant Internet Management Software Version 7.11 Appendix C Troubleshooting and error messages Solutions •...

  • Page 98: Common Isdn Cause Codes

    Appendix C Troubleshooting and error messages Common ISDN cause codes If there is a problem with your ISDN line, the unit log is displayed and the appropriate ISDN disconnection cause code is recorded at the end of the log. Table 6 describes common ISDN cause codes.

  • Page 99: Testing The Connection To The Internet

    Testing the connection to the Internet You can run a test sequence to verify that Instant Internet can connect to the Internet. The connection test calls each of the domain name servers listed to confirm that the server exists and is, in fact, a domain name server. Testing the connection also performs a forward and reverse DNS lookup for the Instant Internet unit’s IP address on the default interface.
  • Page 100 Appendix C Troubleshooting and error messages 209226-B...

  • Page 101: Index

    Index Numbers 1-Meg modem, configuring DHCP connection 53 PPPoE connection 55 static IP connection 50 acronyms 16 address translation 21 Adobe Acrobat Reader, installing 68 AniTa Terminal Emulator, installing 68 backup connection 44 BootP server 76, 81, 82 cable modem, configuring DHCP connection 53 PPPoE connection 55 static IP connection 50...
  • Page 102 Index E1 connection 44 error messages 95 Ethernet device, configuring DHCP connection 53 PPPoE connection 55 static IP connection 50 gateway 25, 82 iiLogin, identifying IP clients 93 install.cfg file 60 installation Acrobat Reader 68 AniTa 68 basic steps 29 decision flowchart 30 error messages 95 Instant Internet software 33, 34...
  • Page 103 Web proxy 22 SOCKS proxy 22 SPID number 42, 49 static IP address 25 static IP connection 50 support, Nortel Networks 17 T1 connection 44 TCP/IP and BootP or DHCP server 81 and DHCP 87 and static IP addresses 82...
  • Page 104 Index technical support 17 Telnet 21 terminal emulation 21 text conventions 14 third-party applications Adobe Acrobat Reader 68 AniTa Terminal Emulator 68 installing to network 68 Netscape Communicator 68 timeout, inactivity 41, 48 troubleshooting 95 UNIX workstation 21 Virtual Private Network (VPN) function 20 how security is provided 20 how to create 20...

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