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Maintenance
Cleaning the Product
Cleaning
A dirty print head or platen roller not only affects the print quality but also causes errors and
malfunctions. Clean the product periodically to keep it running reliably.
•
Do not power on or off the product, connect or disconnect the power cord while your
hands are wet. Doing so could cause an electric shock.
•
Disconnect the power cord from the AC outlet or remove the battery before you begin
cleaning.
The print head and its surroundings are hot after printing. Wait until the product cools
down.
•
Touching the edge of the print head with your bare hand could cause injury.
•
Use our recommended cleaning products for cleaning. Do not clean with a hard object.
Doing so could cause damage.
•
Remove the media before cleaning.
•
Open the top cover and remove linerless labels from the platen roller if they are not
used for printing for a long period. Paper jam might occur if the top cover is closed for a
long period with linerless labels loaded.
•
Contact your SATO reseller or technical support to purchase the cleaning kit, cleaning
sheets, and other of our cleaning products.
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