Required Information For Inquiries - Fujitsu ETERNUS DX S5 Series Operation Manual (Basic

6. Troubleshooting

Required Information for Inquiries

Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the information that is shown
below. For details on the maintenance service, refer to
●
The Model Name and the Serial Number of the ETERNUS DX
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
ETERNUS Web GUI screen
ETERNUS CLI ("show enclosure-status" command)
Output example for the ETERNUS DX100 S5
CLI> show enclosure-status
Enclosure View
Storage System Name
Model Upgrade Status
Model Name
Serial Number
:
●
Details about the Trouble, Any Actions Taken, and the Results of These Actions
●
The Devices That Are Connected to the ETERNUS DX
• The models of the server and network devices
• The power synchronized unit model
The UPS model
•
●
Log/Dump Information of the ETERNUS DX
When your maintenance engineer asks for the log/dump information of the ETERNUS DX, obtain the
required log/dump information using the log/dump collection function of ETERNUS Web GUI.
For details on obtaining the log/dump information, refer to "ETERNUS Web GUI User's Guide".
"Maintenance Service" (page
Device ID label
Model name - Serial number name - Serial number
[ETERNUS DX100 S5]
[Not Upgraded]
Model name
[ETxxxxxx]
[xxxxxx] Serial number
82
72).
Model name
MODEL. ETxxxxx
Serial number
SERIAL. xxxxxxxxxx
Operation Guide (Basic)