Fujitsu ETERNUS DX S5 Series Operation Manual (Basic page 79

6. Troubleshooting
Check List
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When I/O Access Is Slow
Check the points that are shown below. When the cause is not identified, contact your maintenance engineer.
• Check that the ambient temperature does not exceed the operating environment conditions.
If the ambient temperature exceeds the operating environment conditions, Nearline SAS disk performance
may be reduced.
Check the battery status of the ETERNUS DX by using ETERNUS Web GUI.
•
If the battery charge rate is low or if the replacement time for a battery has passed, the performance of the
ETERNUS DX degrades because the operational state of the cache is changed to Write Through mode.
If the replacement time for a battery has passed, contact your maintenance engineer.
• Click the icon of each part on the [Storage] screen of [Component] of ETERNUS Web GUI to check if an
abnormality is detected in ETERNUS DX parts.
If an abnormality is detected, contact your maintenance engineer.
Check the path status.
•
If the ETERNUS Multipath Driver is used, start ETERNUS Multipath Manager.
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If an abnormality is detected in a path, refer to the ETERNUS Multipath Driver manuals and follow the
direction given in the manuals.
If the ETERNUS Multipath Driver is not used, check the path status by using the path management tool that
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each software provides and handle any problems as required.
• Check the loading of the ETERNUS DX. If the load is out of balance because of operation content changing or
for other reasons, review the configuration and settings.
Check the transfer rate of the FC port.
•
If the transfer rate for the ETERNUS DX is different from the server or the FC switch, set the same transfer rate
as the server or FC switch.
• Check the number of command queues in the server.
When there are no problems in the process capacity of the server, adjust the number of command queues so
that the I/Os are issued for the appropriate number.
For details on the number of command queues, refer to "Configuration Guide -Server Connection-".
• Check the message log of the OS on the server that is connected and then take the appropriate actions.
• Check the status of the RAID group.
When rebuild/copyback or redundant copy is being performed in a RAID group with a "High" rebuild priority,
the performance may be reduced until the operation is complete.
• Check the cache parameter settings of the volumes.
The performance may be reduced when multiple sequential read accesses simultaneously occur for volumes
that do not have the Force Prefetch mode enabled. Enable the Force Prefetch mode and specify the
appropriate value for the Prefetch Limit.
This may be caused by accesses that are used for video distribution businesses.
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When the Server Does Not Recognize the Volumes
Check the points that are shown below. If the problem cannot be resolved, leave the ETERNUS DX alone and
contact your maintenance engineer.
Check the status of the ETERNUS DX and other devices such as network devices connecting the server and the
•
ETERNUS DX, and ensure that there are no problems with the power supply.
• Check if an error occurs in a path by using a path management tool such as ETERNUS Multipath Manager.
Refer to the relevant manuals and take the required actions.
79 Operation Guide (Basic)