Troubleshooting; Check List - Fujitsu ETERNUS DX S5 Series Operation Manual (Basic

6.

Troubleshooting

This chapter explains how to troubleshoot when errors occur.
If something unusual occurs during operation, refer to
and contact your maintenance engineer according to
When the ETERNUS DX is turned off
•
When the ETERNUS DX refuses to turn on
•
When the READY LED is not on
•
When the FAULT LED is on
•
When the FAULT LED blinks
•
When the DRIVE FAULT LED is on
•
• When the ETERNUS DX cannot be connected via a network service
• License keys cannot be registered
• When I/O access is slow
• When the server does not recognize the volumes
• When a server HBA fails and needs to be replaced

Check List

■
When the ETERNUS DX Is Turned Off
Check the points that are shown below. If the problem cannot be resolved, leave the ETERNUS DX alone and
contact your maintenance engineer.
Is the ETERNUS DX's power cord disconnected?
•
• Is PSU switch of the power supply unit turned to OFF (¡)?
• Has the server been turned off?
When power is controlled using a power synchronized unit, the power of the ETERNUS DX will turn off when
the server is turned off.
Is the main line switch of the power distribution unit turned OFF (¡)?
•
Is there a power failure?
•
Has there been a recent main power failure?
•
If the Power Resume function is enabled, the ETERNUS DX turns on automatically after the power is restored.
■
When the ETERNUS DX Refuses to Turn On
Check the points that are shown below. If the problem cannot be resolved, leave the ETERNUS DX alone and
contact your maintenance engineer.
• Is the ETERNUS DX's power cord disconnected?
• Is PSU switch of the power supply unit turned to OFF (¡)?
• Is the main line switch of the power distribution unit turned OFF (¡)?
Is there a power failure?
•
Is the mini SAS HD cable between enclosures disconnected?
•
"Check List" (page 74)
"Required Information for Inquiries" (page
74
to check the ETERNUS DX status,
82).
Operation Guide (Basic)