Required Information For Inquiries - Fujitsu Storage ETERNUS AF650 S2 Basic Operation Manual

Chapter 6 Troubleshooting
6.2

Required Information for Inquiries

6.2 Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the information that is shown
below. For details on the maintenance service, refer to
●
The Model Name and the Serial Number of the ETERNUS AF
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
ETERNUS Web GUI screen
ETERNUS CLI ("show enclosure-status" command)
Output example for the ETERNUS AF650 S2
CLI> show enclosure-status
Enclosure View
Storage System Name
Model Upgrade Status
Model Name
Serial Number
:
●
Details about the Trouble, Any Actions Taken, and the Results of These Actions
●
The Devices That Are Connected to the ETERNUS AF
The models of the server and network devices
•
The power synchronized unit model
•
• The UPS model
●
Log/Dump Information of the ETERNUS AF
When your maintenance engineer asks for the log/dump information of the ETERNUS AF, obtain the required
log/dump information using the log/dump collection function of ETERNUS Web GUI.
For details on obtaining the log/dump information, refer to "Web GUI User's Guide (Settings)".
Model name - Serial number
[ETERNUS AF650 S2]
[Not Upgraded]
[ETxxxxxx]
[xxxxxx]
FUJITSU Storage ETERNUS AF650 S2, ETERNUS AF650 All-Flash Arrays Operation Guide (Basic)
Copyright 2017 FUJITSU LIMITED
"5.2 Maintenance Service" (page
Device ID label
MODEL. ETxxxxx
SERIAL. xxxxxxxxxx
Model name
Serial number
57
48).
Model name
Serial number
P3AG-1932-04ENZ0