Chapter 4 Considerations; Troubleshooting - Fujitsu ETERNUS LT140 User Manual

Chapter 4
Considerations
4.1

Troubleshooting

If any problem occurs with the key management function, check for the problem in
usage and settings.
Table 4.1
Problem
Encryption failed.
An encryption key could
not be exported.
The menu for the [Configu-
ration > Encryption > LT
Encryption] screen could
not be displayed.
FUJITSU Storage ETERNUS LT140 Tape Library Key Management Function Option User's Guide
Troubleshooting
Possible causes are:
1. Data was not recorded with an
Ultrium5 or later tape drive.
2. An Ultrium3 or earlier data
cartridge was used.
3. The appropriate settings for
encryption have not been made.
The encryption key has not been
assigned to a data cartridge.
An account other than the security
account may have been used to log in.
Cause
72
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Table 4.1, and review the
Corrective action
Confirm that:
1. The data was recorded with an Ultrium5 or
later tape drive.
2. No Ultrium1, Ultrium2, or Ultrium3 data
cartridge was used.
3. Appropriate settings for encryption have
been made.
Refer
"2.3.4 Encryption Setting Information of the
Data Cartridge" (page 62)
An encryption key is generated and assigned
when a data write process is performed to the
data cartridge.
Refer
"2.3.4 Encryption Setting Information of the
Data Cartridge" (page 62)
Log in with the security account.
Refer
"2.1.3.1 Basic Setup of the Key Management
Function" (page 31)
P3AG-3762-02ENZ0