Avaya 6424D+M User Manual page 77

3.
Speak into handset to transmit announcement and Answer-Back Channel Number.
4. Press
[RELEASE]
SPLIT, ANS, and ATND lights go off. PA light goes on. Caller hears ringback tone.
Paged party can dial Answer-Back Code and Answer-Back Channel Number from
any telephone/voice terminal in the system.
confirmation tone and are connected.
Malicious Call Trace (MCT)
Allows your company to obtain information that may identify the calling party of a malicious
call. If the call is internal, the calling number is displayed. If the call is incoming on a trunk,
equipment location is shown.
When you activate this feature on your console (available with System 85 R2V4 and
DEFINITY Generic 2), every attendant console in the system is alerted to receive the call.
Trace information is stored, and a voice recorder is connected to the conversation. You (as
the first attendant to respond to the alert) are the "controlling attendant." You will receive
trace information on the alphanumeric display of your console.
To activate Malicious Call Trace:
1. Be sure you are active on a malicious call.
M C T
2.
Press
EMERG
PBSY light goes on.
Attendants are alerted to trace the call.
Voice recorder is activated.
You have three options on how to handle the trace:
Option 1 (This is the recommended option.)
1. Have another attendant press
Activating attendant has a talking connection with the malicious caller; the controlling
attendant does not.
2 .
Continue to monitor the malicious call.
3 . When the caller disconnects, press
Option 2
M C T
C O N T
1. Press to act as both the activating and controlling attendant.
.
M C T
C O N T
[RELEASE]
CHAPTER 4. OPERATING FEATURES
Caller and paged party hear
to act as the "controlling attendant."
.
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