Avaya 6424D+M User Manual page 73

Enhanced Uniform Call Distribution (EUCD)—Attendant
Attendant Release Loop (ARL) feature is disabled on attendant-extended calls to
telephones/voice terminals with coverage path assigned where the coverage criteria applies
to the call.
When EUCD is the coverage point and the attendant does not release a call within 4
seconds, the attendant will be connected to an idle agent position (with the proper connect
message). The call will not queue to the split if all positions are busy. Attendant Call Waiting
will wait on the supervisor position (position 0). If attendant releases within 4 seconds, the
call will queue.
An attendant may be
activate/deactivate Call
Facilities Restriction
Allow you to determine
numbers. You can activate
To activate FRL:
1. Press .
[AFRL]
AFRL light goes
To deactivate:
1. Press .
[AFRL]
AFRL light goes
Intercept Treatment
Allows you to provide information and assistance to callers on all incoming calls that cannot
be completed as dialed from public or private networks.
Calls that cannot be completed may be routed to your console. You hear an audible ring, and
the alphanumeric display identifies the type of intercept call (wrong number, recent
disconnect, restricted). The ATND light flashes, and the PA light goes off.
To answer
1. Press
[ANSWER]
Audible ring stops. ATND light goes on.
designated as a system supervisor. The system supervisor
Forwarding on the console for any split (group) of EUCD agents.
Levels (FRLs)
the trunk groups that can be used by callers from specific extension
alternate FRLs to change the calling privileges of a user.
on.
off .
.
CHAPTER 4. OPERATING FEATURES
can
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