Avaya 6424D+M User Manual page 74

CHAPTER 4. OPERATING FEATURES
2.
Consult with the caller.
3 . Press
[RELEASE]
Display and ATND lights go off.
Attendant diversion to recording:
This option, which is part of the Intercept Treatment feature, allows you to divert all calls
routed to your console to the recording specified for the 60-second special recording.
To activate diversion of all incoming calls:
1. Press an idle loop.
.
2. Press
[START]
Listen for dial tone.
Dial the feature access code.
3.
Listen for tone:
Confirmation tone—all incoming calls are diverted to the recording. Alphanumeric
display shows customer-designated letters assigned to indicate feature activation.
Intercept tone—you cannot activate this feature.
If you place outgoing calls during diversion, the display is removed. Dial the feature
4.
access code to restore the display.
To cancel diversion of all incoming calls:
1. Press an idle loop.
2.
Press
[START]
Listen for dial tone.
3 .
Dial the feature cancellation code.
Listen for confirmation tone. Display is removed. Your console may now receive
calls.
4-52
.
light goes on.
PA
.