Avaya 6424D+M User Manual page 127

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS
To activate ACA referrals:
1. Press ACA button.
ACA light goes on.
ACA feature activated.
To cancel ACA referrals:
1. Press ACA button.
ACA light goes off.
ACA feature deactivated.
Busy Verification of Lines
This feature allows attendants or specified multi-appearance voice terminal users to make
test calls to trunks, voice terminals, and hunt groups (Direct Department Calling and Uniform
Call Distribution groups). The feature provides an easy method of checking the condition of
these facilities. You can distinguish between a voice terminal or trunk that is truly busy and
one that only appears busy because of some trouble condition.
The results of busy verification tests are presented as displays, tones, and conversations
with the called facilities. In all the following procedures, a successful verification tells you that
the facility is probably working properly; a failure tells you that the facility should be reported
for maintenance. Busy verification is denied if attempted toward a facility that has Data
Privacy or Data Restriction features activated.
To busy verify a voice terminal:
1. Press .
[VERFY]
VERFY light goes on.
2. Dial the desired extension number.
INVALID
[CANCL]
TERMINATED
being rung. Verification is successful. Talk to called party, or release from the
call.
8-8
displayed, and intercept tone heard—invalid extension; press
(on attendant console) or
displayed, and ringback heard—called extension is idle and
(on voice terminal). Try again.
[Drop]